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FrançaisWe asked ourself : Is our support good enough?
Just because your support service is above avarage, doesn´t mean that you are up-to-date with modern user expectations. MTC has since ever a 24/7 availability. Each customer gets a personal assistant, which can be called at anytime. But what about pre-sale questions?
Since a few months ago, customers had to call us or write us an email.
0%
0%
Live Chat
0%
Telephone
* Some of our stats and what we have learned from them.
Never be the first
Customer seeking to digitalize their business, know what they want and when they want it. Live Chat gives them the opportunity to get instant personalized pre-sale support at their time schedule.
There is nothing worse than having to waist your precious time in a hotline waiting queue.
You better be quick.
Having the customer come to you has many advantages. First, having an instant and friendly answer to pre-sale questions leaves a good impression. It is one of our strongest concern to find ways to show customers how much we love and appreciate them. Leaving a good first impression is crucial to build the relationship and trust we need to make great things happen.
Do not lose track.
Users can subscribe their email to the support chat. This means that when the connection is lost, we can still keep track of the issue in hand.
Following up with our clients ensures that no question stays unanswered.
Sofia Helin
When, while the lovely valley teems with vapour around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary.
Linda Ferrodo
I am grateful to be part of your team guys! 😗
Sofia Helin
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing.